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April 23rd, 2020

An update for our customers

As we continually review our status and decisions with the Covid-19 situation, I wanted to share with you an update position.

Retail Outlets

Our 12 cafes remain closed along with our 35 Food To Go mobile retail vans. 23 shops that closed on 25th March will remain closed at the current time. 1 new shop has opened in Ossett.  All 51 shops that closed on March 25th have been revisited to assess community activity including some shopping centres with retail outlets continuing to trade and with some residential communities within walking distance. A further 9 shops will open in the next week. We will continue to review the appropriate action for shops open and closed on an ongoing basis.

Staff and Customer Safety

The company recognises and takes very seriously its responsibility to ensure all appropriate measures are taken throughout the business to ensure the safety of staff while in the workplace. Twenty-three measures have now been put in place across the business which are both physical and procedural and we continue to reinforce our high hygiene standards in both production and in retail.

Risk assessments are being reviewed and updated regularly, EHO has been consulted, HACCP procedures have been updated and Health and Safety independent advice has been sought. We have also reviewed measures being adopted by other retailers in the marketplace.

Our safety measures are being audited on a regular basis by our Compliance Team.

Serving the Community

We have experienced many examples of our shops donating bread and rolls locally to care homes, retirement homes, hospitals and hospices as well as some of our incredible staff taking it upon themselves to deliver to the doorstep of local elderly regulars.

Crisis can bring the best and the worst out in us and it has been heart warming to experience the community spirit in so many of our staff.

Alongside the initiative of individual shops, we have launched 5 community support activities:

  • A range of food essentials we do not normally sell are being sold alongside a smaller range of our normal products including eggs, milk, butter, bacon, sliced meats and cheese. This will be extended to a selected range of fruit and veg on Saturday 25th
  • Customers can take advantage of our new Call and Collect service so we can have their order ready for when they arrive at the shop. We will be offering care homes, retirement homes and hospices a discount on bread and rolls with this service.
  • Our Food parcel delivery service 4 days a week to selected postcodes around Durham, Scarborough and is going well and we have increased capacity to meet the demand.

These contain 25 items and cost £35 including delivery on a 48 hr order to delivery time. A typical parcel would include the following subject to product availability. As supply chains struggle some items may be substituted.

1 x Small sliced loaf white

2 Large onions

6 Scotch rolls

Potatoes (approx. 6)

Milk semi 4 pint

4 Oranges

6 Eggs

4 Apples

Turkey 100g

Mature cheddar 145g

Flora 500g

2 Pack flapjacks

Bacon 400g

5 Cheese straws

2 x Tinned chopped tomatoes *

4 pack Teacakes

2 x Baked Beans *

Chocolate loaf cake

Carrots (approx. 6)

4 Small sausage rolls

Mild cheddar 145g

2 Steak pies

12 Pack sausages

4 Pack ginger parkins

Traditional ham 130g


 * may be subject to substitution

  • We are producing free product to deliver weekly to 7 hospitals in the areas around our production sites.
  • Finally, we have introduced a 20% discount in shops for Emergency Services, NHS workers, Police and Social Care workers, employees of Care homes and Residential homes.

We will continue to review our business readiness to respond to the evolving Covid-19 situation and as developments occur, we will continue to keep you informed.

Belinda Youngs CEO