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Product Recall - Updated 11 December 2020


We have been made aware of mould growth on the Truffle Mix due to condensation in some of our Christmas Baking Boxes and we have decided to recall this product.

Product Recalled - Christmas Baking Box

Best Before Dates: Between 16/12/2020 and 23/01/2021

What you should do

Please do not consume this product but return the affected product to a shop where a full refund will be given. No receipt is required.
We apologise to our customers for any inconvenience caused. Please see below some answers to questions you may have: 

Why have you recalled the baking boxes? Some of the truffle mixtures were packaged incorrectly resulting in mould growth on the mixture due to condensation within the packaging.

Will I get a refund even though I have made some of the other products? Yes, we will refund the full purchase price even if you have made any of the other products. To receive a refund, you will need to return the baking box and it must be dated with a “best before date between 16th December 2020 and 23rd  January 2021

I have made and eaten the truffles, are they safe? Yes, the recall was a precautionary measure and the truffles should not cause you any harm.

Are the other ingredients safe? Yes, all other ingredients are safe and unaffected.    

 

If you require any further details, please contact Customer Services directly on: 01723 585222 or email This email address is being protected from spambots. You need JavaScript enabled to view it.